Policies
Return & Refund Policy
Last updated Jan 1, 2026
Retail products are returnable within 30 days of delivery, subject to the conditions below.
Eligible items
Unopened, unused retail products in original packaging are eligible for return within 30 days.
Non-returnable items
For health and safety reasons the following are non-returnable once opened: sterile products, personal-hygiene items, and any item marked non-returnable on its product page.
- • Sterile packaging (gloves, dressings, syringes)
- • Incontinence & personal hygiene
- • Custom / special-order items
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after we receive the return.
Wholesale returns
Wholesale returns are handled per the terms of the quotation and account agreement. Contact your account manager.